General Enquiries
How come I can't see any prices on the website?
If you don't see any prices it's because you haven't got a registered account with us, or you're not logged in to your account.
To login to your account or register for an account, please follow these steps:
Desktop:
- Click on 'Login' (or 'Register') in the top right corner of the website
- Fill in your email address and password and click 'Login', or click 'Create an account' if you are new
Mobile:
- Click the person icon in the top right corner of the website (or click the three stripes in the top left corner and click 'Register')
- Fill in your email address and password and click 'Login', or scroll down and click 'Create an account' if you are new
Please note that newly registered accounts will not be activated immediately and still need to go through our checking process.
Is there a minimum order at Kellys Wholesale?
Yes, the minimum order quantity is €500,- ex. vat per order. Any orders with less value will not be taken into account and will be automatically cancelled.
Can I visit the warehouse and what are the opening times?
Unfortunately Kellys Wholesale is not open for visitors as our warehouse is soley used as a distribution center.
If you have placed an order for collection you will receive a confirmation from us once it is ready for collection. You may collect your order Monday - Friday from 08:00 - 16:00.
How often does your stock get updated?
We receive deliveries on a daily basis from a variety of suppliers and manufacturers which means our stock gets updated as soon as those deliveries have been checked by our warehouse team.
While we try to keep our stock flow regular, it does happen that certain products are out of stock for a longer period of time. This could be because of productions issues, lack of stock (on the supplier or manufacturers end) or other reasons that are out of our control.
A product in the webshop is out of stock, when should I expect it back in?
As we receive various deliveries on a daily basis and each product has a different manufacturer this is difficult for us to pin point, but under normal circumstances, products that are out of stock should be back within 1 - 4 weeks.
While we try to keep our stock flow regular, it does happen that certain products are out of stock for a longer period of time. This could be because of productions issues, lack of stock (on the supplier or manufacturers end) or other reasons that are out of our control.
We strongly advise to place your orders with the current stock, as you will see for yourself: the longer you wait for something to come back, the bigger the chance current items are out of stock by the time you place your order.
What kind of expiration dates do your products have?
We have a high turn-around of items with fresh UK and USA deliveries every week and expiration dates have hardly ever been an issue in our experience. We aim to have a minimum shelf life of two months on all of our products (this can of course vary due to circumstances). If there are products with a shorter (than expected/than usual) shelf life we will always mention this in de product title/details.
We're working on a way to have the expiration dates shown on each product automatically. This should be launched in 2022. Until then please contact us directly if you would like to know specific experiation dates for any products.
Where can I find the ingredients of a certain product?
By September 1st 2022 each product will show the ingredients, allergens and nutritional values. You can find this information once you have clicked on the product and scroll through the pictures.
If you need this information in either of the languages we provide (Dutch or English), please contact us at [email protected].
PLEASE NOTE: the information provided on ingredients, allergens and nutritional values are subject to change. We do our best to keep the information updated, but for the most accurate information we ask you to check the packaging of the product itself. Having the correct information that is needed to follow any rules, regulations or laws regarding food safety in your country are still your own responsibility.
I’m looking for a specific product and can’t find it in your webshop, can I make a request?
Yes, of course you can! We always welcome customer requests. Please email the product details to [email protected] and we will take your interest into account. Only when the interest in this product is high enough and we are able to source it will we consider adding it to our assortment.
I've noticed your frozen assortment has gone down. Can I still order the missing products?
Yes! We decided to minimize the amount of frozen stock we keep, but items we've had previously are still available to order via our frozen order list, which you can download here. Once filled in you can send your order to [email protected].
The products in this sheet are orderable on a weekly basis. Your order must be in before Friday, to be able to collect the Friday after. Orders must be paid in full before collection.
Prices are subject to change. Please make sure to download the most recent order list for up to date prices. If you place an order with an old order list when there was a new one available, you will still be charged the newest prices.
I have a different question, how can I contact Kellys Wholesale?
If you are unable to find your answer in our FAQ page, please contact us via [email protected] and we will answer you as soon as possible.
Can I apply for a job at Kelly’s Wholesale and what positions are available?
If you are interested in working at Kellys Wholesale you can send your CV and motivation to [email protected] as an open application. We will get back to you as soon as possible with any available positions we have open.