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"From Click to Ship: Your Orders, Our Priority!" | Minimum order value is €500 |"From Click to Ship: Your Orders, Our Priority!"| Minimum order value is €500 |

EU-Based
Over 10 years experience
Customer Support

"From Click to Ship: Your Orders, Our Priority!" | Minimum order value is €500 |"From Click to Ship: Your Orders, Our Priority!"| Minimum order value is €500 |

Need help or got any questions?

We are happy to help, just send us a message and we will try to get back to you as soon as possible!

General Enquiries

If you don't see any prices it's because you haven't got a registered account with us, or you're not logged in to your account. 

To login to your account or register for an account, please follow these steps:

Desktop:

  1. Click on 'Login' (or 'Register') in the top right corner of the website
  2. Fill in your email address and password and click 'Login', or click 'Create an account' if you are new

Mobile:

  1. Click the person icon in the top right corner of the website (or click the three stripes in the top left corner and click 'Register')
  2. Fill in your email address and password and click 'Login', or scroll down and click 'Create an account' if you are new


Please note that newly registered accounts will not be activated immediately and still need to go through our checking process.

Yes, the minimum order quantity is €500,- ex. vat per order. Any orders with less value will not be taken into account and will be automatically cancelled.

Unfortunately Kellys Wholesale is not open for visitors as our warehouse is soley used as a distribution center.

If you have placed an order for collection you will receive a confirmation from us once it is ready for collection. You may collect your order Monday - Friday from 08:00 - 16:00. 

We receive deliveries on a daily basis from a variety of suppliers and manufacturers which means our stock gets updated as soon as those deliveries have been checked by our warehouse team.

While we try to keep our stock flow regular, it does happen that certain products are out of stock for a longer period of time. This could be because of productions issues, lack of stock (on the supplier or manufacturers end) or other reasons that are out of our control. 

As we receive various deliveries on a daily basis and each product has a different manufacturer this is difficult for us to pin point, but under normal circumstances, products that are out of stock should be back within 1 - 4 weeks. 

While we try to keep our stock flow regular, it does happen that certain products are out of stock for a longer period of time. This could be because of productions issues, lack of stock (on the supplier or manufacturers end) or other reasons that are out of our control. 

We strongly advise to place your orders with the current stock, as you will see for yourself: the longer you wait for something to come back, the bigger the chance current items are out of stock by the time you place your order.

We have a high turn-around of items with fresh UK and USA deliveries every week and expiration dates have hardly ever been an issue in our experience. We aim to have a minimum shelf life of two months on all of our products (this can of course vary due to circumstances). If there are products with a shorter (than expected/than usual) shelf life we will always mention this in de product title/details.

We're working on a way to have the expiration dates shown on each product automatically. This should be launched in 2022. Until then please contact us directly if you would like to know specific experiation dates for any products.

By September 1st 2022 each product will show the ingredients, allergens and nutritional values. You can find this information once you have clicked on the product and scroll through the pictures. 

If you need this information in either of the languages we provide (Dutch or English), please contact us at [email protected]

PLEASE NOTE: the information provided on ingredients, allergens and nutritional values are subject to change. We do our best to keep the information updated, but for the most accurate information we ask you to check the packaging of the product itself. Having the correct information that is needed to follow any rules, regulations or laws regarding food safety in your country are still your own responsibility. 

Yes, of course you can! We always welcome customer requests. Please email the product details to [email protected] and we will take your interest into account. Only when the interest in this product is high enough and we are able to source it will we consider adding it to our assortment.

Yes! We decided to minimize the amount of frozen stock we keep, but items we've had previously are still available to order via our frozen order list, which you can download here. Once filled in you can send your order to [email protected].

The products in this sheet are orderable on a weekly basis. Your order must be in before Friday, to be able to collect the Friday after. Orders must be paid in full before collection. 

Prices are subject to change. Please make sure to download the most recent order list for up to date prices. If you place an order with an old order list when there was a new one available, you will still be charged the newest prices. 

If you are unable to find your answer in our FAQ page, please contact us via [email protected] and we will answer you as soon as possible. 

If you are interested in working at Kellys Wholesale you can send your CV and motivation to [email protected] as an open application. We will get back to you as soon as possible with any available positions we have open.

Payment & Shipping

We accept payments via iDeal, Bancontact, credit cards and direct bank transfers.

Note: All orders need to be paid in advance of shipping or collection. 

No, Kelly's Wholesale only accepts and ships orders that are paid for in full beforehand. 

We ship per pallet and the shipping costs start at €55,- ex VAT for domestic transport (Netherlands). Please see Shipping for more information or if you're looking for international shipping costs. 

Please note if your order exceeds 1 pallet the shipping costs will not automatically recalculate. Extra shipping costs may apply to your order. Of course we will inform you about this before shipping and we'll work together to maximise the space available on your pallet.

Kellys Wholesale ships to all EU countries.

Would you like us to ship your order to a non-EU country? Please contact [email protected] with your details. 

At Kellys Wholesale we only ship per pallet and we usually use DHL Cargo to transport them. If you would like to use a different transport company or have your own, please see our next FAQ question for more information or contact us at [email protected].

Yes, you can. If you would like to arrange your own transport, please select the shipping method ‘I’ll arrange my own professional transport’ at check-out.

You can share carrier details with us via [email protected]. We will share the pallet size and weight once your order is paid and the order is prepared by our warehouse team.

Yes, you can also choose to collect your order at our warehouse, instead of having it shipped. Once your order has been picked and is ready for collection, you will receive a confirmation. 

You can collect your order in our warehouse from Monday to Friday from 08:00 to 16:00.

Albert Einsteinweg 5
2408AP Alphen aan den Rijn

Unfortunately we do not offer chilled shipping. All our orders are shipped with DHL Cargo, which is not temperature controlled. If you would like to be sure of a temperature controlled or chilled/frozen environment during shipping, we recommend booking in your own transport. 

Yes, with each shipment there is a Track & Trace code available. This will be emailed to you once the shipment has been registered.

Note: we will use the email address that is attached to your account to provide you with the Track & Trace code.

Wholesale Orders

Once you have placed your order our warehouse team will pick it as soon as possible. The turnover time varies each week due to fluctuating amounts of wholesale orders and deliveries coming in, but we aim to have your order ready within 3 working days. 

If you have selected collection you will receive a confirmation from us when your order is ready for collection.
If you have selected shipping you will receive a confirmation from us/our shipping company when it is ready for shipping. 

NOTE: orders will not be shipped, or be ready to collect, until after full payment has been received.

When you place an order, you should receive an automatic confirmation that your order has gone through, as well as it being visible in your Kellys Wholesale account. Once your order has been picked and is ready for shipment or collection you will receive a confirmation from us.

If you are worried your order hasn't been received by us, please contact [email protected] for more information. 

If you have chosen to collect your order instead of shipping it, you will receive a confirmation from us as soon as it is ready for collection.
Once it is ready you can collect your order Monday - Friday from 08:00 - 16:00, at

Albert Einsteinweg 5
2408AP Alphen aan den Rijn

Note: all orders must be fully paid before collection or shipment is possible.

If there are items broken on your order or there is a different issue, please make sure to communicate it to us within 24 hours of the point you have received the goods. If any issues are communicated after the 24 hours we won't be able to handle your complaint and we won't be able to refund you. 

If your order arrives with damaged goods, please make sure to mention it on the CMR from the driver that delivers the pallet. Please also make pictures of the outside of the pallet and take pictures of all damaged boxes and goods and email all these details to [email protected].

These pictures are mandatory for us to claim the damage with our carrier so we are able to refund you in full. Without sufficient pictures, we cannot guarantee a full refund.

Please contact [email protected] with reference of your order number and the goods missing. Please make sure to communicate it to us within 24 hours of the point you have received the goods. If any issues are communicated after the 24 hours we won't be able to handle your complaint and we won't be able to refund you.

We will get back to you as soon as we’ve checked our systems to see if the item was picked or not.

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+316 21384396

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Kellys Wholesale

Albert Einsteinweg 5
2408 AP Alphen aan den Rijn
The Netherlands

NL862649328B01
82907315