EU-Based
Over 10 years experience
Customer Support
Register
  • Incl.Excl.
    TAX
  • 0

    Minimum Order amount is €500 Minimum Order amount is €500

    EU-Based
    Over 10 years experience
    Customer Support

    Minimum Order amount is €500 Minimum Order amount is €500

    General Enquiries

    If you don't see any prices, it's because you haven't got a registered account with us, or you're not logged in to your account. 

    To login to your account or register for an account, please follow these steps:

    Desktop:

    1. Click the person icon on the right-top side of the website
    2. Fill in your email address and password and click 'login', or click 'register' below the login button

    Mobile:

    1. Click the two stripes on the top right side of your screen
    2. Scroll down the menu to the bottom and click 'login/register'
    3. Fill in your email address and password and click 'login', or click 'register' below the login button

    Please note that newly registered accounts will not be activated immediately and still need to go through our checking process.

    Yes, the minimum order quantity is €500,- ex. vat per order. Any orders with less value will not be taken into account and will be automatically cancelled.

    Unfortunately Kellys Wholesale is not open for visitors as our warehouse is soley used as a distribution center.

    If you have placed an order for collection you will receive a confirmation from us once it is ready for collection. You may collect your order Monday - Friday from 08:00 - 16:00. 

    We receive deliveries on a daily basis from a variety of suppliers and manufacturers which means our stock gets updated as soon as those deliveries have been checked by our warehouse team.

    While we try to keep our stock flow regular, it does happen that certain products are out of stock for a longer period of time. This could be because of productions issues, lack of stock (on the supplier or manufacturers end) or other reasons that are out of our control. 

    As we receive various deliveries on a daily basis and each product has a different manufacturer this is difficult for us to pin point, but under normal circumstances, products that are out of stock should be back within 1 - 4 weeks. 

    While we try to keep our stock flow regular, it does happen that certain products are out of stock for a longer period of time. This could be because of productions issues, lack of stock (on the supplier or manufacturers end) or other reasons that are out of our control. 

    We strongly advise to place your orders with the current stock, as you will see for yourself: the longer you wait for something to come back, the bigger the chance current items are out of stock by the time you place your order.

    We have a high turn-around of items with fresh UK and USA deliveries every week and expiration dates have hardly ever been an issue in our experience. We aim to have a minimum shelf life of two months on all of our products (this can of course vary due to circumstances). If there are products with a shorter (than expected/than usual) shelf life we will always mention this in de product title.

    We're working on a way to have the expiration dates shown on each product automatically. This should be launched in 2022. Until then please contact us directly if you would like to know specific experiation dates for any products.

    Yes, of course you can! We always welcome customer requests. Please email the product details to [email protected] and we will take your interest into account. Only when the interest in this product is high enough and we are able to source it will we consider adding it to our assortment.

    If you are unable to find your answer in our FAQ page, please contact us via [email protected] and we will answer you as soon as possible. 

    If you are interested in working at Kellys Wholesale you can share your CV and motivation at [email protected] as an open application. We will get back to you as soon as possible with any available positions we have open.

    Payment & Shipping

    We accept payments via iDeal, Bancontact, credit cards and direct bank transfers.

    Note: All orders need to be paid in advance of shipping. 

    No, Kelly's Wholesale only accepts and ships orders that are paid for in full beforehand. 

    We ship per pallet and the shipping costs start at €55,- ex VAT for domestic transport (Netherlands). Please see Shipping for more information or if you're looking for international shipping costs. 

    Please note if your order exceeds 1 pallet the shipping costs will not automatically recalculate. Extra shipping costs may apply to your order. Of course we will inform you about this before shipping and we'll work together to maximise the space available on your pallet.

    Kellys Wholesale ships to all EU countries.

    Would you like us to ship your order to a non-EU country? Please contact [email protected] with your details. 

    At Kellys Wholesale we only ship per pallet and we usually use DHL Cargo to transport them. If you would like to use a different transport company or have your own, please see our next FAQ question for more information or contact us at [email protected].

    Yes, with each shipment there is a Track & Trace code available. This will be emailed to you once the shipment is in place. 

    Note: we will use the email address that is attached to your account to provide you with the Track & Trace code.

    Yes, you can. If you would like to arrange your own transport, please select the shipping method ‘I’ll arrange my own professional transport’ at check-out. You can share carrier details with us via [email protected]. We will share the pallet size and weight once your order is paid and the order is prepared by our warehouse team.

    Yes, you can also choose to collect your order at our warehouse, instead of having it shipped. Once your order has been picked and is ready for collection, you will receive a confirmation. 

    You can collect your order in our warehouse from Monday to Friday from 08:00 to 16:00.

    Wholesale Orders

    Once you have placed your order our warehouse team will pick it as soon as possible. The turnover time varies each week due to fluctuating amounts of wholesale orders and deliveries coming in, but we aim to have your order ready within 3 working days. 

    If you have selected collection you will receive a confirmation from us when your order is ready for collection.
    If you have selected shipping you will receive a confirmation from us/our shipping company when it is ready for shipping. 

    NOTE: orders will not be shipped, or be ready to collect, until after payment has been made.

    When you place an order, you should receive an automatic confirmation that your order has gone through, as well as it being visible in your Kellys Wholesale account. Once your order has been picked and is ready for shipment or collection you will receive a confirmation from us.

    If you are worried your order hasn't been received by us, please contact [email protected] for more information. 

    If you have chose to collect your order instead of shipping it, you will receive a confirmation from us as soon as it is ready for collection. Once it is ready you can collect your order Monday - Friday from 08:00 - 16:00.

    Note: all orders must be paid before collection or shipment is possible.

    If your order arrives with damaged goods, please make sure to mention in on the CMR from the driver that delivers the pallet. Please also make pictures of the outside of the pallet and take pictures of all damaged boxes and goods and email all these details to [email protected].

    These pictures are mandatory for us to claim the damage with our carrier so we are able to refund you in full. Without sufficient pictures we cannot guarantee full refund.

    Please contact [email protected] with reference of your order number and the goods missing. We will get back to you as soon as we’ve checked our systems to see if the item was picked or not.

    Leave a comment

    * Required fields

    Login or create an account to see prices!

    If you are a new customer we will process your account request within 48 hours.

    For all other questions

    Call us

    Text call us

    +316 21384396

    Email

    Email us

    [email protected]

    Social media

    Socials

    Kellys Wholesale

    Albert Einsteinweg 5
    2408 AP Alphen aan den Rijn
    The Netherlands