We accept payments via iDeal, Bancontact, credit cards and direct bank transfers.

Note: All orders need to be paid in advance of shipping or collection. 

No, Kelly's Wholesale only accepts and ships orders that are paid for in full beforehand. 

We ship per pallet and the shipping costs start at €55,- ex VAT for domestic transport (Netherlands). Please see Shipping for more information or if you're looking for international shipping costs. Once you are about to place your order you will see if we offer DHL pallet shipping to your country and you will also see the prices. 

Please note if your order exceeds 1 pallet the shipping costs will not automatically recalculate. Extra shipping costs may apply to your order. Of course, we will inform you about this before shipping and we'll work together to maximise the space available on your pallet.

We offer DHL shipping to various EU countries: 

All rates are Ex-VAT

The Netherlands €55 (insured €75)

INSURED SHIPPING FOR ALL OTHER COUNTRIES:

Belgium €99,95

Germany €180

Luxembourg €150

Austria €257

Denmark €259

Eastern Europe (Bulgaria, Croatia, Czech Republic, Estonia, Hungary, Latvia, Lithuania, Poland, Romania, Slovakia, Slovenia) €245

Finland €330

France (North Postal Codes: 02, 08, 10, 14, 17, 18, 22, 25, 27-29, 35-37, 39, 41, 44, 45, 49-62, 67, 68, 70, 72, 75-80, 85, 86, 88-95) €185

France (South, Postal codes: 01, 03-07, 09, 11-13, 15, 16, 19, 20, 21, 23, 24, 26, 30-34, 38, 40, 42, 43, 46-48, 63-66, 69, 71, 73, 74, 81-84, 87) €325

Germany €180

Ireland €330

Italy (North, Postal Codes: 05000-06132, 10000-63100) €265

Italy (South, Postal Code: 0-04100, 07000-09170, 64000-98168) €325 

Spain €330

Portugal €330

Sweden (South, Postal Codes : 10-76) €264

Sweden (North, Postal Codes : 77-98) €328

Norway €325

Switzerland €230 

Greece €295

At Kellys Wholesale we only ship per pallet and we usually use DHL Cargo to transport them. If you would like to use a different transport company or have your own, please see our next FAQ question for more information or contact us at [email protected].

Yes, you can. If you would like to arrange your own transport, please select the shipping method ‘I’ll arrange my own professional transport’ at check-out.

You can share carrier details with us via [email protected]. We will share the pallet size and weight once your order is paid and the order is prepared by our warehouse team.

Yes, you can also choose to collect your order at our warehouse, instead of having it shipped. Once your order has been picked and is ready for collection, you will receive a confirmation. 

You can collect your order in our warehouse from Monday to Friday from 08:00 to 16:00.

Albert Einsteinweg 5
2408AP Alphen aan den Rijn

Unfortunately, we do not offer chilled shipping. All our orders are shipped with DHL Cargo, which is not temperature-controlled. If you would like to be sure of a temperature-controlled or chilled/frozen environment during shipping, we recommend booking your own transport. 

Yes, with each shipment there is a Track & Trace code available. This will be emailed to you once the shipment has been registered.

Note: we will use the email address that is attached to your account to provide you with the Track & Trace code.

Once you have placed and paid your order our warehouse team will pick it as soon as possible. The turnover time varies each week due to fluctuating amounts of wholesale orders and deliveries coming in, but we aim to have your order ready within 3 working days. 

If you have selected collection you will receive a confirmation from us when your order is ready for collection.
If you have selected shipping you will receive a confirmation from us/our shipping company when it is ready for shipping. 

NOTE: orders will not be shipped, or be ready to collect, until after full payment has been received.

When you place an order, you should receive an automatic confirmation that your order has gone through, as well as it being visible in your Kellys Wholesale account. Once your order has been picked and is ready for shipment or collection you will receive a confirmation from us.

If you are worried your order hasn't been received by us, please contact [email protected] for more information. 

If you have chosen to collect your order instead of shipping it, you will receive a confirmation from us as soon as it is ready for collection.

Once it is ready you can collect your order Monday - Friday from 08:00 - 16:00, at
Albert Einsteinweg 5
2408AP Alphen aan den Rijn

Note: all orders must be fully paid before collection or shipment is possible.

If there are items broken on your order or there is a different issue, please make sure to communicate it to us within 24 hours of the point you have received the goods. If any issues are communicated after the 24 hours we won't be able to handle your complaint and we won't be able to refund you. 

If your order arrives with damaged goods, please make sure to mention it on the CMR from the driver that delivers the pallet. Please also make pictures of the outside of the pallet and take pictures of all damaged boxes and goods and email all these details to [email protected].

These pictures are mandatory for us to claim the damage with our carrier so we are able to refund you in full. Without sufficient pictures, we cannot guarantee a full refund.

Please contact [email protected] with reference of your order number and the goods missing. Please make sure to communicate it to us within 24 hours of the point you have received the goods. If any issues are communicated after the 24 hours we won't be able to handle your complaint and we won't be able to refund you.

We will get back to you as soon as we’ve checked our systems to see if the item was picked or not.